Kitsel aims to please and if you are not completely satisfied with your purchase, you may either return it for a refund or exchange it.
Items may be returned for a refund or exchange within 10 days from the day you receive your package. Garments must be in perfect condition, with tags attached and no sign of wear. Proof of purchase is necessary. Items that have been worn, washed or are customer-damaged will not be accepted for refund or exchange.
If you are exchanging an item, we will cover the shipping costs of the delivery of your new item.
If an item is found to be damaged or we have sent you the wrong item, we will gladly offer a full refund or exchange, simply contact us at
customerservice@kitsel.com or call us at 866.4.Kitsel.
We are not responsible for items that are sent to us and not received. We recommend you send your packages by insured parcel or courier. We will email you once we receive the returned item and process your exchange or refund.
Returning an Item?If you wish to return an item for a refund, email us at
customerservice@kitsel.com or call us at 866.4.KITSEL for an authorization code. Please include your order information, proof of purchase and reason for return. Returns will be processed within two days of receipt.
Returned Items Must Have a Return Authorization (RA) Code or They Will Not Be Processed.Exchanging an Item?Please contact us at
customerservice@kitsel.com or at 866.4.KITSEL and for an Exchange Authorization code (EA). Please include the item you wish to exchange along with your order information, proof of purchase, reason for exchange and what item you wish to exchange it for. Items must be in perfect condition, with tags adhered and show no signs of wear or wash. All exchanges will be processed within two days of receipt and we will pay for the shipping of the new item back to you.
All Exchanges must have a Exchange Authorization (EA)Code.**All TJ & Co. Personalized Jewelry and Two Tinas Personalized Blankets are Final Sale with No Returns**
ALL ITEMS ON SALE ARE FINAL SALES
